More FAQ:
Q: What are the benefits of registering with you?
A: As registered member you can conveniently make online orders, inquiries and comments at this website. And you can avoid the hassle of repeatedly keying in the same information for your future online purchase from this website. and you also have a choice get our order discount.
Q: How to register?
A: Simply click the "
" icon under My account of the homepage and follow the instruction to fill in the form. The process should take less than 1 minute.
Q: How to order?
A: Upon registration, you can browse the products and put your selected items into your cart. After you checkout, the system will automatically produce an order for you. You are then required to provide you postal address (if this is different from what you specified in registration.), means of payment and means of shipment. We will effect shipment within 24 hours after receiving your payment if you order from the stock.
Q: What is your guarantee policy?
A: Our Unconditional Return and Replace Policy means that if you are not satisfied with any item you receive you can simply mail it back to us with the packing, invoice and so on within 2 weeks upon reception. We will make replacement or full refund (excluding the freight charge). No question asked!
Q: What if the goods arrive damaged?
A: If your order shows damage on receipt, attempt to open it in the presence of the driver or at least bring it to his/her attention when signing for the item. If possible, try to obtain a photograph of the damaged package. Contact us immediately and retain all packaging materials.
Q: Do you send free samples?
A: Sorry. We do not send free samples as a rule. You are welcome to place a trial order with us.
Q: If I want wholesale can I enjoy discount?
A: We can decide according to your size of order. Please feel free to contact us either by E-mail or phone call.
Q: How soon can I receive my order and how much will the freight cost??
A: It depends largely on the size of your order and the means of shipment you choose. A general reference is as follows:
| Mailing Methods | First 500g | add 500g/each | Delivery time( only USA) |
| Air mail/USPS | $10 | $7 | 10-15dyas |
| EMS | $23 | $7 | 6-9days |
| UPS/DHL/FEDEX/TNT | $30 | $8 | 3-5days |
Q: Do you offer customized making?
A: Yes. You are welcome to provide us with samples or pictures with details of specifications.
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